1. Introduction
At Caldas Massage, led by Victor Caldas (Flor Alpaertsstraat 14/1, 2600 Antwerp, Belgium, registered under BTW BE 1027.219.112), we are committed to protecting your privacy. This policy explains how we collect, use, and secure your personal data in accordance with the European Union's General Data Protection Regulation (GDPR).
2. Data We Collect
We process personal data that you provide to us directly when booking a session, contacting us via WhatsApp, Instagram, or email, or subscribing to our wellness plans. This includes:
- Contact details (name, email address, phone number).
- Booking preferences, date and time of sessions.
- Relevant physical or health information provided by you beforehand to ensure a safe and tailored massage treatment (e.g. chronic pain areas, muscle injuries, or pregnancy).
3. Purpose of Processing
We use your data solely for the following business purposes:
- Scheduling and managing your massage appointments.
- Providing customized, safe therapeutic and holistic treatments.
- Sending appointment confirmations and direct follow-ups.
- Fulfilling legal tax and accounting requirements in Belgium.
We do not use your data for automated decision-making or profiling, nor do we sell or share your information with third-party marketing companies.
4. Data Storage and Security
Your information is stored securely. Digital records are saved on secure cloud booking servers (such as Optios) and communication channels. Access is strictly limited to Victor Caldas and authorized assistants (such as our virtual assistant Arthe). We maintain physical and digital security measures to prevent unauthorized access, loss, or disclosure.
5. Data Retention
We retain your personal data for as long as you are active with our studio, or as required by Belgian tax law (which requires accounting records to be preserved for up to 7 years).
6. Your GDPR Rights
Under the GDPR, you have the following rights regarding your personal data:
- Right of Access: You can request a copy of the data we hold about you.
- Right to Rectification: You can request corrections to inaccurate details.
- Right to Erasure ("Right to be Forgotten"): You can request that we delete your data, except where legal preservation holds apply.
- Right to Restrict Processing: You can object to or limit how we use your data.
- Right to Data Portability: You can request your data be transferred to another service.
To exercise any of these rights, please email us directly at info@caldasmassage.com.
7. Cookie Consent
Our website model is designed to be minimal. We only use functional cookies necessary to run booking widgets and navigability. No tracking or marketing cookies are installed on our domain without your explicit consent.
8. Contact Us
If you have any questions or concerns about this policy or our data practices, please contact us at:
Caldas Massage
📍 Flor Alpaertsstraat 14/1, 2600 Antwerp, Belgium
📧 info@caldasmassage.com
💬 WhatsApp: +32 472 79 65 31